We take on the work behind the sale so your sales team can stay focused on customers, relationships and new business.
From pricing and quote verification to order entry and acknowledgements, we help catch discrepancies before they become costly rework and delays.
Our team understands the manufacturers, contracts, pricing, systems and processes that keep contract furniture projects moving.
Your team doesn’t have to spend time learning another system or figuring out how to make the tools work. KiSP specialists bring experience with the systems and workflows dealerships already rely on, including CFI Suite, CORE, ECI/Khameleon and Hedberg.
We don’t just enter orders and move on. We confirm POs, monitor acknowledgements, coordinate with vendors, help resolve discrepancies and provide ongoing status visibility.
Expand your team with dedicated monthly support when workload increases or your team needs more capacity without adding another permanent hire.
Your salespeople and designers are there to build relationships, develop solutions, win business and grow the dealership. But when Sales Order Administration gets backed up, their time can get pulled into the work behind the sale.
Pricing. Order entry. PO and quote verification. Acknowledgements. Vendor follow-up. Status tracking. ERP and dealer system updates.
That work matters. But when sales and design teams are doing it, they aren’t selling or designing.
Sales Order Administration gives your team experienced support for the work behind the sale, so your sales and design teams can spend more time with customers, projects and new business.
More selling. More designing. Less back-office work.
Finding people who understand contract furniture sales order administration takes time. Training takes even longer. KiSP has already built that expertise into a team of approximately 60 professionals working with dealerships across the industry.
You don’t have to hire the expertise to have the expertise.
Pricing and verification, vendor discounts, product specifications, RFP/bid support, product sourcing, and approval requirements help prepare orders before they move forward.
We handle order entry and the details that make an order complete, including sales codes, tax configuration, shipping criteria, instructions and dealer ERP system updates within CORE and other dealership systems.
We confirm POs and vendor acknowledgements, track order status, coordinate with vendors and help resolve pricing discrepancies and other issues as they arise.
Support can continue through installation coordination, punch lists, warranty and RA processing, freight claims, invoicing and vendor cost verification
A pricing discrepancy doesn’t just mean correcting a number.
It can mean:
REVISED ORDER
A corrected quote or order has to be created.
MANUFACTURER FOLLOW-UP
Someone has to clarify the change and make sure the correction is reflected.
SALES INTERRUPTION
A salesperson gets pulled back into the order instead of the next customer or opportunity.
CUSTOMER COMMUNICATION
Someone has to explain what changed and reset expectations.
MORE RE-ENTRY & CHECKING
The correction has to make its way through the systems, documents and people involved.
KiSP has 30 years of contract furniture industry experience.
Our #1 priority is the trust you place in us.
Our single most important promise: TRUST. Our team understands the dealer experience – manufacturers, pricing, contracts, and workflows that make furniture orders complex.
Experienced specialists work within the systems dealerships already rely on, including CORE, ECI/Khameleon, CFI Suite, and Hedberg .
Skip the recruiting and ramp-up. Access people already trained to support the order lifecycle.
We don’t just enter orders. We confirm POs, monitor acknowledgements, track status and help resolve issues.
Every dealership operates differently. We learn your processes and can build account-specific workflows and SOPs.
Add experienced support as workload changes, without automatically adding another permanent hire.
Support can extend from quote and pre-order through fulfillment, installation, invoicing and post-sale work.
We can turn dealership-specific knowledge into repeatable processes, helping reduce dependence on one or two key people.
Free tools for building product data that’s easy to maintain and ready to power your entire digital strategy.